Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, business address)
• Business information (company name, industry, website)
• Payment information (processed securely through third-party providers)
• Communication preferences and marketing consent
• Any information you provide in forms, surveys, or communications

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. SMS Marketing Program

Esfinge LLC offers SMS marketing services to help businesses communicate with their customers. Our SMS program includes promotional messages, transactional notifications, and abandoned cart reminders. We collect phone numbers only with explicit opt-in consent and use them solely for the purposes specified at the time of collection.

Phone numbers collected for SMS marketing are stored securely and used only for sending SMS messages related to our services. We do not use SMS for unsolicited marketing without prior consent, and you can opt out at any time by replying "STOP" to any SMS message or contacting us directly.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our digital marketing and web development services
• Communicate with you about our services, updates, and promotional offers
• Process payments and manage your account
• Respond to your inquiries and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security
• Send SMS cart reminder messages when shopping carts are abandoned

Esfinge LLC's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe, PayPal)
• Email marketing platforms
• Analytics providers (Google Analytics)
• Cloud hosting services
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Regular data backups

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 3 years after closure
• Communication records: Retained for 7 years for business and legal purposes
• Payment information: Retained as required by financial regulations
• Marketing data: Retained until you opt out or for 3 years of inactivity

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

13. Location Tracking and Location-Based Services

Esfinge LLC may collect location data from your device or IP address to provide location-based services, such as local business recommendations or geographically targeted marketing. Location data is collected only with your consent and is used solely to enhance our services and provide relevant content based on your geographic location.

We collect location information through:

• IP address geolocation
• GPS data (with explicit permission)
• Device location services (with explicit permission)

Location data is used to:

• Provide location-specific content and services
• Improve user experience with relevant local information
• Analyze service usage patterns by region
• Comply with local regulations and business requirements

You can control location tracking through your device settings or by contacting us to opt out. Location data is stored securely and retained only as long as necessary for the purposes described above.

14. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.