Frequently Asked Questions
Find answers to common questions about our services, pricing, and processes. Can’t find what you’re looking for? We’re here to help!
What services does Esfinge LLC offer?
We offer comprehensive digital marketing services including professional website design and development, Google review management, Facebook and Instagram advertising campaigns, SEO optimization, email hosting, and mobile app development. Our services are designed to help local businesses establish and grow their online presence.
How does your monthly subscription model work?
Our subscription model eliminates large upfront costs. Instead of paying thousands upfront for a website, you pay a manageable monthly fee that includes hosting, domain, SSL certificates, ongoing support, and updates. This makes professional digital services accessible to businesses of all sizes.
Do you work with businesses outside the United States?
Yes, we work with businesses worldwide. Our digital services can be provided remotely, and we have experience working with international clients. We adapt our strategies to local markets and time zones as needed.
What makes Esfinge LLC different from other agencies?
Our unique monthly subscription model, personalized approach, and focus on local businesses set us apart. We provide ongoing support rather than one-time projects, ensuring your digital presence continues to evolve and improve over time.
How long does it take to build a website?
Website development typically takes 2-4 weeks depending on complexity and requirements. Simple business websites can be completed in 2-3 weeks, while more complex e-commerce or custom functionality sites may take 4-6 weeks. We provide regular updates throughout the process.
Can I update my website content myself?
Absolutely! We build websites with user-friendly content management systems that allow you to easily update text, images, and basic content. We also provide training and documentation to help you manage your site confidently.
Are your websites mobile-friendly?
Yes, all our websites are fully responsive and optimized for mobile devices. With over 60% of web traffic coming from mobile devices, we ensure your site looks and functions perfectly on smartphones, tablets, and desktops.
Do you provide website hosting and domain registration?
Yes, we offer reliable hosting services and can help you register or transfer your domain. Our hosting includes SSL certificates, regular backups, security monitoring, and technical support. Domain and hosting can be included in your monthly plan or purchased separately.
What if I already have a website?
We can work with your existing website in several ways: redesign it completely, make improvements and optimizations, or help you migrate to a better platform. We'll assess your current site and recommend the best approach for your goals and budget.
How do you improve Google reviews?
We implement automated systems to request reviews from satisfied customers, help you respond professionally to all reviews, monitor your online reputation, and develop strategies to encourage more positive feedback. We also optimize your Google My Business profile for better local visibility.
What's included in your Facebook Ads service?
Our Facebook Ads service includes campaign strategy and setup, audience research and targeting, ad creative design, ongoing optimization, performance monitoring, and detailed reporting. We manage everything while you focus on serving the customers we bring you.
How much should I budget for Facebook advertising?
We recommend a minimum advertising budget of $500-1000 per month for effective results, though this can vary based on your industry and goals. Our $300 monthly management fee is separate from your advertising spend, which goes directly to Facebook for ad placement.
How long before I see results from SEO?
SEO is a long-term strategy. You may start seeing improvements in 3-6 months, with significant results typically visible after 6-12 months. The timeline depends on your industry competition, current website status, and the keywords you're targeting.
Do you provide marketing reports?
Yes, we provide detailed monthly reports showing website traffic, search rankings, review metrics, social media performance, and advertising results. These reports help you understand your ROI and the impact of our services on your business.
What are your pricing plans?
We offer flexible pricing starting with our Starter Web plan at $99/month (website, domain, hosting), Pro Plan at $319/month (adds Google review management), and Premium Plan at $579/month (adds Facebook advertising). We also offer individual services and annual payment discounts.
Are there any setup fees or hidden costs?
Our monthly plans have no hidden fees. Website creation has a one-time setup fee starting at $399. All ongoing costs are clearly outlined in your plan. We believe in transparent pricing with no surprises.
Can I cancel my subscription anytime?
Yes, our subscriptions are month-to-month with no long-term contracts. You can cancel anytime with 30 days notice. We believe in earning your business every month through quality service, not binding contracts.
Do you offer discounts for annual payments?
Yes, we offer a 20% discount when you pay annually instead of monthly. This can result in significant savings over the year while ensuring uninterrupted service for your business.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. Payments are processed securely through encrypted payment systems. We can also set up automatic billing for your convenience.
What kind of support do you provide?
We provide comprehensive support including technical assistance, content updates, security monitoring, regular backups, and strategic guidance. Our support team is available via email, phone, and WhatsApp during business hours.
Do you provide training on how to use my website?
Yes, we provide comprehensive training on how to update your website content, manage your online presence, and use any tools we implement. We offer both live training sessions and detailed documentation.
What happens if my website goes down?
We monitor all websites 24/7 and are immediately notified of any issues. Our hosting includes 99.9% uptime guarantee, and we work quickly to resolve any problems. We also maintain regular backups to ensure your data is always safe.
How do you handle website security?
Security is a top priority. We implement SSL certificates, regular security updates, malware scanning, firewall protection, and secure hosting environments. We also perform regular backups and monitor for any suspicious activity.
Still Have Questions?
Our team is here to help! Get in touch and we’ll provide personalized answers to your specific questions.
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